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Kattsafe

FIXFAST USA is now Kattsafe

We’ve been delivering high-quality products and innovation for over 40 years and we’ve partnered closely with Sayfa in Australia for over 10 years. It was a natural evolution for us to join forces as a single global brand for height access and fall protection systems.

Bringing everything we do under one new name makes it even simpler to work with us and use our products. And behind it all, we’re still the same team, quality products, and customer service that you’ve come to expect.

Shipping policy

We expect our products and service to meet your expectations and we will take all reasonable steps to ensure this.

Products must be inspected upon delivery

FIXFAST USA is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product before the driver leaves. In addition please count the product before signing the Delivery Receipt.

Please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. Damaged products must be held in the customer’s possession for up to 2 months. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and or / paid by them.

What to do if a product is damaged or missing

If the product is damaged in any way, DO NOT REFUSE THE PRODUCT. It is best to receive the product but make sure the damage is noted on the paperwork and photos of the damaged product are taken. Refusal of a product by the customer does not excuse the customer from redelivery or return shipping costs.

Please adhere to the following guidelines:

  • Notify the delivery driver and make a note on the shipping paperwork. Make sure the driver gets a copy of this note.

  • Take photographs of the damaged product both on the truck and off the truck if possible.

  • Email the shipping paperwork and photos to shipping@fixfastusa.com.

  • Ensure FIXFAST USA is notified immediately of the damage.

FIXFAST USA must be notified within 3 days of the product being received. FIXFAST USA cannot replace any product damaged during shipping without a proper freight claim being submitted to the shipping company. A copy of the shipping paperwork will need to be faxed, emailed, or mailed to FIXFAST USA in order for a damage claim to be filed with the freight company.

Any missing items must be reported to FIXFAST USA within 10 days of receipt of shipment. FIXFAST USA has extensive quality control procedures in place including photographic evidence of every shipment leaving our facility. We strive to continually improve our systems and processes to ensure maximum safety with minimum fuss.

Feedback

Any feedback relating to our shipping methods or packaging is encouraged and appreciated so we can constantly become better. Please contact our customer service team at (317) 779-2936 or email shipping@fixfastusa.com.