888 637 7872
Kattsafe

FIXFAST USA is now Kattsafe

We’ve been delivering high-quality products and innovation for over 40 years and we’ve partnered closely with Sayfa in Australia for over 10 years. It was a natural evolution for us to join forces as a single global brand for height access and fall protection systems.

Bringing everything we do under one new name makes it even simpler to work with us and use our products. And behind it all, we’re still the same team, quality products, and customer service that you’ve come to expect.

Orders, deliveries, lead times

Find all the information you need to know about our order, delivery, and lead times below to help streamline your order process.

We take exceptional care with both the development of our products and the delivery of them to make sure you get everything you need for an installation exactly when you need it.
Placing an order
Delivery information
Lead times
Customer support

Placing an order

If you’re familiar with our products and are clear on the solution you’re looking for, the best way to get your order started is to fill out our Request a Quote form with your project details.

If you’re new to Kattsafe or need some expert advice, feel free to contact us at 1-888-637-7872 or sales@kattsafe.com. Please include as much information as possible about your project.

If you’re ready to submit your order, email an approved quote to sales@kattsafe.com.

Payment is required within 30 days (unless specified otherwise) of an order being placed and orders are not considered confirmed until payment is received. If you are a NEW customer, we require a 25% down payment.

We accept the following payment methods:

  • Credit Card

  • ACH

  • Check

Delivery Information

Box product orders confirmed before 3 pm are typically shipped the same day. Depending on order size, orders confirmed after 3 pm will be shipped the following business day.

Order pick-up is also available from our headquarters in Indiana (get directions here).

All orders are shipped via Old Dominion Freight Lines unless otherwise requested. We can customize deliveries with other freight companies as required.

Lead times

Boxed products are held in stock for ready availability. Most boxed products, including fixed ladders, can be packed and dispatched with a lead time of 1 to 2 business days.

Lead times for production orders vary. We're proud to offer market-leading lead times, however, please note these may vary depending on the size of your order. Please contact us for more information.

Customer Support

For questions related to a specific order, please contact your sales representative or email sales@kattsafe.com with your query. Be sure to include your order confirmation number if you have it.

For general enquiries or a quote, contact sales@kattsafe.com or call 1-888-637-7872.